Foliotek Fall 2010 Summary
As of 12/21/2010 there were 5,469 registered DCCCD users. For the Fall 2010 semester, we received 598 support calls. Here is the breakdown of those 598 Support calls:
No. of Calls % of Total*Registration Packets bundled with Academic Transformation: The Road to College Success contained some cards lacking unique registration codes. This was an error that occurred in printing the cards. Students who acquired faculty cards received registration codes by calling the Foliotek help desk at 888-folioez
No Registration Code in Registration Packet*: 304 51%
Login Information/Difficulty: 99 17%
Registration Questions (other than no codes): 56 9%
Portfolio Function Question (how do I…): 37 6%
Technical Problems (problems on our end): 32 5%
Locked Accounts: 29 5%
Sharing a portfolio: 17 3%
Misc. (mainly questions directed back to instructors): 24 4%
